Yes, absolutely! At Digital Online Vault, we have made it our top priority to ensure a maximum level of security and confidentiality for your data. No one but you, not even Digital Online Vault team members, is ever able to access or view data in your vault. For further information about the security measures behind Digital Online Vault powered by SecureSafe, please visit the security section of the Digital Online Vault website.

Digital Online Vault is highly secure online storage for your important documents and passwords. You can back up, organize, store and share data with the highest level of privacy protection using your vault. Furthermore, the service comes with a built-in data inherit function allowing you to pass on important files and passwords to loved ones should something happen to you. Digital Online Vault also offers so-called Team-Spaces for secure and easy sharing of files and documents.

An activation code is a 36-digit code that can be used to activate the Data Inheritance in your Digital Online Vault. The activation code can only be created from within your vault. You should only give this code to chosen individuals who you trust to carry out your wishes in terms of passing on your digital assets.

Error #2038 is a generic error code that appears if something malfunctions during an upload to your vault. 

Possible root causes are: 

• security software (e.g. a virus scanner) running on your computer is monitoring and blocking the upload. 
• a plugin in your browser blocks the upload. 
• you are using a proxy-server that blocks the upload. 
• the Adobe Flash Player on your computer is configured in such a way that it does not allow uploads. 
• your internet connection has been interrupted.

The following steps might help fix the issue:

• Make sure that you are running the latest version of Adobe Flash Player. 
• Try uploading the same file using a different browser.
• If the upload still fails, we recommend that you try uploading the file on a different computer.

You will find instructions on how to clear your browser cache here.

Digital Online Vault is currently available for the following devices and platforms:

• Any browser of your choice: Use our web application
• PC / Mac: Use the SecureSafe-Client
• iOS (iPad, iPhone, iPod): Use our iOS app from the Apple App Store
• Android (Phone and Tablet): Use our Android app from Google Play

Even though Digital Online Vault is available on various devices and platforms, you can use the service on all your devices with one single username and password, This simplifes password management and ensures that you can access all your important data anytime and from anywhere.

Would you like to move your files from another cloud service to your vault? We guide you step by step. 

Please note: In order to move your files to Digital Online Vault you must download them to your local drive (PC/Mac) and then synchronise them with the Digital Online Vault web application. After completing an initial synchronisation, you can decide which folders you would like to keep synchronising with your computer and which files you wish to keep in the web application only (a pure web connection to your local drive is not available). The advantage of this solution is that you can access and edit the files you synchronise directly from your computer on-the-go - even when you are offline.

Before you start moving your files, you need to sign up for a Digital Online Vault account and make sure you have purchased enough file storage space to match your needs. To do so follow these steps:

• STEP 1: Register for a trial Digital Online Vault account here
  • Your trial account comes with a Silver private safe (marked with the number 1 in the image below) including 2 GB file storage space  (marked as 1a) and a password safe (marked as 1b). It also includes the option of opening as many Team Spaces for sharing files as you need (marked as 2). Each Team Space can be used free of charge for a 30-days trial period. It comes with 10 GB shared storage space and 2 member seats (more members and storage space possible).
       

               

• STEP 2: Set up your private safe
  
  • Personal files that are for your eyes only should be stored in your private file safe. You can choose between 2 different subscription types for your private safe (Digital Online Vault SILVER with 20 GB or Digital Online Vault GOLD with 100 GB). 
  • You'll find an overview of our plans and pricing for personal file storage here.
  • OR proceed to upgrade your private safe to match your needs. 
  • If you need more than 100 GB personal storage space, please contact our sales team.
           
• STEP 3: Set up Team Spaces (if needed)
  • If you have files that you want to share with others you need to store them in one or more Team Spaces. You may later invite members to these shared data rooms. 
  • Open the number of Team Spaces you need by clicking on the „+“-button in the main menu of your Digital Online Vault account (marked with the number 2 in the image above).
  • Please be aware that each Team Space you open directly from your Digital Online Vault account is a 30 day Team Space TRIAL per default. It automatically comes with 10 GB shared storage space and 2 member seats for testing purposes. After the 30 day trial period, you will be asked to pay for the Team Space.   
  • Once you are ready, you can upgrade your Team Space TRIALs into paid Team Space subscriptions. You can do this at any point you wish. Learn how to upgrade a Team Space here.
  • If you need more than two Team Spaces, consider our business bundle (read more here). For more information on our business bundle, feel free to contact us.
• Congratulations. You have successfully set up your Digital Online Vault account.
          

You are now ready to move your files to your vault. To do so follow these steps:

• STEP 1: Move files from other cloud service 
  • Download all your files from your formerly used cloud service to your local computer.
• STEP 2: Move files to Digital Online Vault  
  • Install the SecureSafe Client for file synchronisation on your Mac or Windows computer (find the download link and instructions here).
  • With the SecureSafe Client installed, you now have a dedicated Digital Online Vault folder on your computer.
  • Organise all the files you want in your Digital Online Vault in this folder.
  • NB. Your Digital Online Vault folder will be divided into a subfolder for your private safe and a subfolder per Team Space you have opened in your online account. Make sure to put personal files in your private folder and shared files in the correct Team Space folders.
  • The files will automatically synchronise with your Digital Online Vault (you must be logged into the SecureSafe Client for this to work).
  • Once the synchronisation of your files is complete, you can log in to your online account via any browser to access them. 
  • Be aware that the SecureSafe Client synchronises all changes you make to your files from your local computer with the Digital Online Vault web application and vice versa. If you delete a file locally, it will automatically be moved to the trash folder in your online account. If you log in to the web application and delete a file here, it will also be deleted from your local computer. 
• STEP 3: Remove folders from sync folder list (if wanted)
• STEP 4: Download Digital Online Vault apps for mobile access 
  • If you would like access to your files via mobile devices, download our apps for iPhone, iPad or Android devices.  

                 

Do you have questions about Digital Online Vault or how to move your files? We are happy to help. Simply contact our support team.

We need your email address and mobile number to be able to contact you in case the  built-in Data Inheritance is activated in your Digital Online Vault. We contact you by email as well as via SMS to be absolutely sure that the activation of Data Inheritance can never be made against your will. Should an activation happen without your consent, you can stop it by logging in to your Digital Online Vault as usual. You can read more about Data Inheritance here. 

Furthermore, we use your email address to inform you of updates and product news. You always have the option of declining to receive these emails from us.

A standard login includes a username and a password. However, Digital Online Vault also offers paying customers the highly secure 2-factor authentication to further protect their account. With this method, a SMS containing an additional security code will be sent to your mobile every time you want to log in to your Digital Online Vault. Only with this code can you gain access to your account.

With 2-factor authentication, your data stays protected even if someone intercepts your username and your password, because access to your account also requires the additional security code that is sent to your phone.

Be aware that we cannot help you should you lose your phone after activating 2-factor authentication. The only means to regaining access to your account will be your recovery code. We therefore  highly recommend that you print it out and hide it in a safe place.

NB: You will only need to enter the SMS code once on your smart phone. After that our app will use the SecureSafe innovation DoubleSec to make logging in to Digital Online Vault super easy. 

To activate 2-factor authentication in your account, follow these steps: 

1. Log in to your Digital Online Vault account from any computer. 
2. Choose “My Account” in the upper right-hand corner of your screen. 
3. Click the “Login & Password” tab. 
4. Click on “Secure login with username, password and SMS (mTan)” to activate 2-factor authentication.

Be sure to check that you have selected the correct country code and mobile number for your mobile when you switch on 2-factor authentication.

Also be sure to print out your recovery code, which will be your ONLY way to regain access to your Digital Online Vault, should you lose your phone.

This problem may be caused by several different circumstances. Here are some steps that may fix it:

• Follow this link and we will send you a few SMS messages using different routes to find a route that is working for your mobile.  
• If you have lost your mobile, you will have to use your recovery code to regain access to your safe. 
• Check whether you have chosen the normal login method without additional SMS authentication. If so, you will be able to log in to your account using only your username and password. To start receiving the additional security codes, read more here. 
• Depending on your telephone provider and country, it may take a bit longer for the SMS to arrive. Wait for a while to see if this is the case. 
• Check whether your mobile phone is receiving a signal. If you don’t have any reception on your phone, you won’t get the additional security code. You will need to move to a spot with better reception. 
• If you entered an incorrect mobile number when you activated 2-factor authentication in your Digital Online Vault, the security code will be sent to this number. You will have to use your recovery code to regain access to your Digital Online Vault and reactivate 2-factor authentication with the correct number. 
• If none of the above descriptions fit your issue, we also recommend that you try to log in to your Digital Online Vault at a later time or from a different location. This may solve the issue.

If you are no longer able to log in to your account despite of several tries from different locations, you will have to  reset your account using the recovery code in order to regain full access to it.

Please find further information under “ Questions About Resetting the Account”.

If you have selected 2-factor authentication for your account, and you have no reception on your mobile, you cannot log in to your Digital Online Vault. You will have to try to get a signal from another location. If that does not work, you need to reset your account by  using the recovery code. 

You can find further information on this under “ Questions About Resetting the Account”.

Please note, that you currently cannot renew your Digital Online Vault account from our Android/iOS apps. If you would like to renew your private Digital Online Vault account, follow these steps: 

• Log in to your Digital Online Vault from your PC/Mac using your preferred browser.
• Click on "My Account" in the upper right corner of your screen.
• Select the tab "Upgrade/Renew".
• A dialog will appear. Choose the desired account type and subscription length for your account renewal from here.
• Enter voucher code (if available).
• Click on the "Go to Payment" button and you will be guided to the payment system. 

Would you like to renew / prolong a Team-Space? Learn how to do so here. 

If you already have a Digital Online Vault, use the voucher to upgrade or renew your account:

1. Log in to your Digital Online Vault from from any browser (on a computer) here.
2. Click the "My Account" button, which is located in the upper right hand corner of your screen.
3. Then click the "Upgrade/Renew" option.
4. Put your voucher code into the field "Voucher (optional)".
5. You will now be able to see the discount that your voucher entitles you to.
6. If needed, adjust the account type or desired renewal period for your subscription.
7. You can then click "Go to payment" to upgrade/renew your Digital Online Vault. 

If you don't have a Digital Online Vault yet, use the voucher to create a new account:

1. From your computer, go to register.digitalonlinevault.com
2. Choose your account details by putting your name, email, desired password etc. into the appropriate fields.
3. Put your voucher code into the field "Voucher (optional)".
4. You will now be able to see the discount that your voucher entitles you to.
5. If needed, choose the account type you would like along with the desired subscription period.
6. Tick off the "I have read and agreed to the terms of service" box.
7. You can then click "Go to payment" to create your Digital Online Vault.

Do you have a voucher for a Team-Space?  Learn how to redeem it here.

If you already have a Digital Online Vault and want to use your voucher to renew/upgrade an existing Team Space (or Team Space TRIAL):

1. Log in to your Digital Online Vault from any browser (on a computer) here.
2. Choose the Team Space you want to renew.
3. Then click "Settings" in the left hand side bar.
4. Now choose "Prolong subscription".
5. Put your voucher code into the field "Voucher (optional)".
6. You will now be able to see the discount that your voucher entitles you to.
7. If needed, adjust the number of member seats and months you need for the Team Space.
8. You can now click "Go to payment" to renew your Team Space subscription.

               
If you already have a Digital Online Vault and want to use your voucher to open a new Team Space:

1. Log in to your Digital Online Vault from any browser (on a computer) here.
2. Click the "+"-tab () to create a new Team Space.
3. A dialog box will open allowing you to put your voucher code into the field "Voucher (optional)".
4. You will now be able to see the discount that your voucher entitles you to.
5. If needed, adjust the number of member seats and months you need for the Team Space.
6. You can now click "Go to payment" to create your Digital Online Vault.

   
If you don't have a Digital Online Vault yet, use your voucher to create your first Team Space:

1. From a computer, go to teamspace.digitalonlinevault.com
2. Choose your Team Space details by putting a Team Space name, unique username, unique password etc. into the appropriate fields.
3. Put your voucher code into the field "Voucher (optional)".
4. You will now be able to see the discount that your voucher entitles you to.
5. If needed, adjust the number of member seats and months you need for the Team Space.
6. Tick off the "I have read and agreed to the terms of service" box.
7. You can then click "Go to payment" to create your Team Space.

      
Do you have a voucher for a private safe? Learn how to redeem it here.

• 1 month before the end of your subscription, you will be notified that you need to renew it. From this point forward, you will be reminded of how much time you have left to complete a subscription renewal each time you log in to your Digital Online Vault. 
• The account status indicator will show a warning flag as a second reminder that you must renew your account.
• Additionally, we will inform you of the upcoming account expiration by email.
• Be aware that we do NOT automatically charge your credit card for account renewals.
• If you let your account expire, it doesn’t disappear. You can renew it by trying to log in to it from any web browser. You will then be asked to go through the appropriate steps to complete a renewal. Be aware that this approach only works if you log in from a web browser, not (yet) from a smartphone or tablet. 
• Digital Online Vault ensures that no data is erased during a period of 3 months after a subscription expiration. If you do not renew your account within this period of time, we no longer guarantee that your data will be kept on our servers.

If you are a Digital Online Vault-account owner, you can delete your own account. First, you need to delete all your Team-Spaces. To do so, follow these steps:

1. Log in to your Digital Online Vault from your Mac/PC.
2. Click each Team-Space one by one.
3. Choose the tab “Settings”.
4. Choose “Delete Team-Space”.

Once you have deleted all your Team-Spaces, you can delete your entire account. To do so follow these steps:

1. From within the Digital Online Vault web app, click the "My Account" button in the upper right hand corner of your screen. 
2. Choose the tab “Account”. 
3. Click the button "Delete Account".
4. Confirm the deletion of your account. 

If you forgot your password, send us an email at support@Digital Online Vault.com with a request that the account be deleted. Be aware that we can only help you delete your account if you provide us with your username and the email address you used when you created the account.

In the Digital Online Vault web application, you can sort password entries alphabetically by clicking any of the table column headings such as “Title” or “Date Modified”. The passwords will be sorted along the corresponding column.

You can also click “Sort” in the top menu bar. A drop-down menu will appear, allowing you to choose the parameter you would like to use to sort your passwords.

You can only import existing passwords lists in the web application. The iPhone and Android apps do not yet support importing or exporting of password lists. To do so, follow these steps:

1. Log in to your Digital Online Vault via any browser. 
2. Click the "More" button in the top menu bar. 
3. Select "Import passwords..." from the drop down menu. 
4. Specify which file you would like to import and click "Open". 
5. A preview table will show you what data you’re about to import to your password safe. Each row in the preview table represents a password entry that will be imported. 
6. Arrange the rows to match the predefined header fields (use drag and drop to do so).
7. Check that you have chosen a character-set that supports any special characters used in your list.
8. Click "Import" to complete the import of your list. 

It is important that you select the right character-set for your file, when you import password lists to Digital Online Vault - otherwise special characters might be translated wrongly. Digital Online Vault currently supports CSV (Comma Separated Values) text files that contain one password entry per row. Fields should be separated by a separator character (e. g. comma, semi-colon, tab).

You can only export existing passwords lists in the web application. The iPhone and Android apps do not yet support importing or exporting password lists. To do so, follow these steps:

1. Log in to your Digital Online Vault from your PC/Mac. 
2. Click the "More" button in the top menu bar. 
3. Select "Export All Passwords..." from the drop down menu. 
4. A new window will allow you to specify an export format for your file. 
5. Choose the separator character you prefer (e. g. comma, semi-colon, tab). 
6. Choose a character set that fits your needs (e. g. Mac OS Roman, ASCII, Unicode). 
7. Click “Continue”. 
8. Choose which folder you would like to export your passwords to.
9. Click "Save" to download and save your passwords to the chosen folder.

After export to your pc/mac, the CSV formatted file can be imported into a spreadsheet program (such as Excel) for further manual processing.

Notifications inform you about certain activities in your Team-Spaces. You can choose which individual Team-Spaces you wish to be notified about. Your Team-Spaces are located to the right of your Private-Safe, as separate tabs in the main menu.

Notifications will let you know when third parties accept your invitation to a Team-Space, upload files to that Team-Space or delete files from it by emptying the trash. You are not notified about your own activities including the activities you carry out in your private safe.

You can find an overview of all member activities in a Team-Space by following these steps:

1. Log in yo your Digital Online Vault from your PC/Mac. 
2. Click the Team-Space you are interested in. 
3. Click the “Activity Viewer” in the left navigation bar. 
4. A detailed list of all member activies will appear.

Notifications are activated and set to "Immediate" by default. For each Team-Space you open, you need to deactivate notifications or change the interval with which you receive them individually if desired. To do so, follow these steps:

1. Log in to your Digital Online Vault from your PC/Mac. 
2. Click the Team-Space for which you need to change the notifications settings. 
3. Choose the “Settings” tab in the lower left hand side of your screen. 
4. Choose “Notifications”. 
5. Change the notification frequency settings from “Immediate” to "Never", “Daily” or “Weekly” according to your preference.

Absolutely, for each Team-Space you can chose whether you wish to be notified about members’ activities and how often.

The default email address for receiving notifications is the email address you are using for your Digital Online Vault account. To change this email address, follow these steps:

1. Log in to your Digital Online Vault from your PC/Mac. 
2. Go to the Team-Space you would like to edit. 
3. Choose “Settings” in the lower left-hand side of your screen. 
4. Click on “Notifications”. 
5. The email address you’re using to receive notifications for this Team-Space will now appear in the center of your screen. 
6. Choose “Edit” and put in the email address you want to receive notification on. 
7. Hit “Save and close” to save your changes.

Be aware that you can only connect one email address to your Digital Online Vault at a time. So when you change the email address for notification in one Team-Space, you will also receive notification about other Team-Spaces to this email address.

Currently, notifications are only available for our web application, which can be accessed using any PC/Mac.

Mail-In is an integrated email inbox in your online account. If you activate Mail-In, you will get a personal Digital Online Vault email address. When you send emails to this address, all attached files and documents will be delivered directly into your Digital Online Vault. If you send an email with no files attached, the text in the email will simply be stored as a document in your safe. 

Learn how to activate Mail-In here

Simply follow these steps:

1. Log in to your Digital Online Vault from any browser. 
2. Click the "Mail-In" tab on the left hand side of your screen. 
3. Click “Settings”. 
4. Switch on the Mail-In function. 
5. Your unique Digital Online Vault email address is now displayed on the screen.

When you send emails to this address, all attached files and documents will be delivered directly into your Digital Online Vault. If you send an email with no files attached, the text in the email will simply be stored as a document in your safe.

Follow these steps to copy files from your Mail-In inbox to your File Safe:

1. Log in to your online Digital Online Vault account from any broswer
2. Click the “Mail-In” tab in the left hand side of your screen. 
3. Highlight the file you want to copy from your Mail-In inbox. 
 
4. Click “More” in the top menu bar or use right click on your mouse to select one of the following options:
 
   a) Cut Items (the chosen file will be deleted from the Mail-In Inbox once moved to your File Safe)
   b) Copy Items (the chosen file will be duplicated to your File Safe) 
 
5. Navigate to the File Safe and select the folder that you want to paste the file into.
  
6. Select “Paste Items” in the More Menu or by right clicking your mouse. 
7. The file will now appear in the selected folder.

The maximum file size depends on your mailing provider. Our servers allow emails with a maximum message size of 50 Megabytes. 

To activate the Mail-In via your smartphone, follow these steps:

1. Log in to your Digital Online Vault from your smartphone. 
2. Choose “Settings” 
3. Choose “Mail-In Setting”. 
4. Swipe the Mail-In activation field to the right.

As the transmission of data via email can be subject to security risks, we cannot guarantee the security of your data until it is securely delivered into your Digital Online Vault. For highly confidential information we recommend that you continue to use the standard file upload process.

The Mail-In function is designed to save either an email attachment or an email text directly in your Digital Online Vault. Note that it cannot save both an attachment and a text sent in the same email.

If you send an email with an attachment using your Mail-In email address, only the attachment will be saved in your Digital Online Vault. If you send an email that solely contains text, this will be stored as a document in your safe.

To ensure the best possible level of Spam protection, we have various measures working in the background to protect your data. One consequence of these security measures is that there may be a delay in processing your emails whilst the sender is verified. This process may take up to 30 minutes and will be reduced for each subsequent delivery until it will only take 30 seconds to complete this process.

NOTE: To update your Digital Online Vault built-in functions, use the circular arrow at the top right of your safe or the refresh button (not the browser function).

Simply follow these steps:

1. Log in to your Digital Online Vault via your PC/Mac. 
2. Make sure you have chosen your File Safe or the Team-Space you want to upload your file to. 
3. Click the “Upload” button in the top menu bar. 
4. Select the document you want to upload from your PC. 
5. Click “Open” to upload the document.

The document will be encoded and transferred to your Digital Online Vault. Once it is there, you can move it to any folder of your choice

Yes. You can easily select several documents for upload at once. Simply follow these steps:

1. Log in to your Digital Online Vault via your PC/Mac. 
2. Make sure you have chosen your File Safe or the Team-Space you want to upload your documents to. 
3. Click the “Upload” button in the top menu bar. 
4. Select all the documents you want to upload by holding down the Ctrl key (Windows) or Command key (MacOS) while clicking them. 
5. Click “Open” to upload all the documents at once.

It is not possible to directly select and upload whole folders to your Digital Online Vault because of a limitation in the operating systems that are used to run Digital Online Vault. You can, however, compress the desired folder as a ZIP file directly on your own computer and then upload it to your safe.

To do so right click the folder you want to compress and chose “Compress folder”. The compression has the added advantage of allowing a faster upload.

After the upload, you can either leave the ZIP folder as it is or unzip it and restore the original document/folder structure.To do so, select a ZIP folder in your Digital Online Vault, then right click your mouse and choose “Extract all”.

Simply follow these steps:

1. Log in to your Digital Online Vault from your Mac/PC. 
2. Either double-click the document you would like to download or select it and click on the “Download” button. 
3. The chosen file/files will now download to your computer.

NB. If you select and download entire folders, the entire contents are automatically zipped and downloaded to your PC as a single compressed document with the extension “.zip”.

Once the zipped file is on your computer, you can easily unpack it by double-clicking it.

The maximal file size is 2 Gigabytes. Please be aware that if you have a regular internet connection at home (with for example 10mbit/s download and 1mbit/s upload)  the upload of a single 2 Gigabyte file can take many hours.

You can search for specific file names or for file types to easily find the file you’re looking for.

No, this is not possible.

The specific folder, which you are viewing at the time of a search, will be searched.

To search the entire File Safe, follow these steps:

1. Log in to your Digital Online Vault from your PC/ Mac. 
2. Click “All Files” in the left hand side column of your File Safe. 
3. Click on the “All Fields” button, which is located to the right of the search field in the top menu bar. 
4. Type a search term into the search field. 
5. Your entire File Safe is now being searched.

Currently, this function is only available for our web application, which can be accessed from any PC/Mac.

In contrast to how standard email delivery works, files sent through Digital Online Vault are downloaded by the receiver through the highly secure environment of the Digital Online Vault service. 

When transferring the file, an encrypted copy is created and stored for the recipient in a temporary Digital Online Vault. As with every Digital Online Vault application, this temporary safe has a complex encryption that can only be decrypted using a token. This token is contained in the download link (and optional security code). This is what ensures the high level of security around file sharing with Digital Online Vault. 

In your File Safe you will find a "Show Sent Items" button in the lower right-hand corner. Click on this to see an overview of all your sent documents including their download status.

If you want to send the recipient an amended version of a file, it is recommended to cancel the delivery of files sent ealier and adapt the original file before sending it again. For information on how to cancel a sent file, click here.

For delivery of files sent through Digital Online Vault, an encrypted copy of the file is stored in a temporary safe. If you change an original file after sending it, it will be amended in your Digital Online Vault, but the encrypted copy for the receiver will remain the same.

You can determine how long you wish a download link for a sent file to stay available by selecting the "Validity period" option in the sending dialog box. You can choose between 10 minutes, 1 day, 1 week or 1 month. The default option is 1 day. After the validity period has expired it is no longer possible for anyone to access the file via the download link.

Please check that you have used the correct email address for the receiver of the file. You can do this by following these steps:

1. Log in to your Digital Online Vault from your PC/Mac. 
2. Click the button “Show Sent Items” in the lower right corner of your Digital Online Vault. 
3. A list of all items you’ve sent using Digital Online Vault will appear and you can verify you have sent the file to the correct email address. 
4. If the email address was indeed incorrect, please try to resend the file.

1. Log in to your Digital Online Vault from your PC/Mac. 
2. In your File Safe you will find a "Show Sent Items" button in the lower right-hand corner. Click on this.
3. A list of all your sent documents will appear. 
4. Here you can select and delete any sent file. By choosing this option you will also immediately disable the connected download link so that it can no longer be used. 

Cancelling email delivery is easy (see: "How can I stop/cancel a sent file?"). Once you have cancelled the delivery of a file, you can correct any mistakes you may have done and resend the file.

You have the option to extend the validity of a download link. To do so, follow these steps:

1. Log in to your Digital Online Vault via your PC/Mac.
2. Click the "Show Sent Items" button in the lower right-hand corner of your screen. 
3. A list of all previously sent files will appear. 
4. Click the “Edit” button to the right of the file for which you want to extend the download link availability. 
5. Change the “Validity period” of the download link to suit your needs. 
6. Hit “Save”.

Please note that the receiver will not be notified of this change.

Yes, you can send several files at the same time when you are using the web application. Depending on your account type you have the following capacity:

• Digital Online Vault FREE: 3 files at a time
• Digital Online Vault PRO: 5 files at a time
• Digital Online Vault SILVER: unlimited
• Digital Online Vault GOLD: unlimited

As an alternative to SMS delivery, you can also view and copy the security code. To ensure maximum safety for your sent file, we recommend that you do NOT send this code to the recipient via email. Instead, you should use telephone, fax or letter.

The maximum file size allowed is 2 GB. 

Secure File Transfer is available for iOS users. Android users are recommended to use the web application, as there is currently no Android Secure File Transfer feature available.

Yes, you can also send files directly from your Team-Spaces.

No. When delivering a file, an encrypted copy is created and stored in a secure temporary safe. The receiver can only use the download link (and the optional security codes) to access the file in the temporary safe

No. Sent files are like any other Digital Online Vault data; encrypted so that not even our own staff can see the contents.

Many mail servers used for sending and receiving emails store these in an unencrypted format. Therefore, access to email attachments and content is easy to achieve and difficult to restrict. Even exchanging data between mail servers can create security risks. Third parties can gain undetected access to the emails and their content, as they are unencrypted. Emails sent without PGP or S/MIME encryption is considered extremely unsafe.

Many cloud services state that they encrypt the customer data. However, any service that can reset your password is also able to decode the data stored in your account and therefore access it.

Unlike many similar service providers, Digital Online Vault not only relies on the highest encryption standards, but also CANNOT reset your password so therefore can never access your stored data.

Lastly, the legal jurisdiction of most large Internet storage services is in the U.S., where it is commonly known that privacy laws are less strict. As a Swiss-based service provider, Digital Online Vault exclusively saves your data in highly secure Swiss data centers and has its legal jurisdiction in Switzerland. This enables us to guarantee maximum security and privacy protection for your data.

The main risk associated with file sharing services is connected to the download link. Anyone who is in possession of the download link, can access the file(s) sent with it. If the download link is sent via regular email, it may be intercepted by third parties that will then be able to access the sent content.

To avoid this risk, Digital Online Vault offers two additional strong protection mechanisms:

1. Protection of the download link with a security code (only available for Digital Online Vault SILVER and GOLD customers): only after entering the security code will the download link be released. This security code can easily be sent to the recipient via SMS (recommended) through the Digital Online Vault application. If the receiver’s mobile number is not known, telephone, letter and fax are recommended as the other most secure options for delivering the code.
2. Temporary limitation on the download link: you can choose to limit the availability of the download link to 10 minutes, 1 day, 1 week or 1 month. For highly sensitive information, it is recommended to limit the validity period for the receiver to 10 minutes.

Data inheritance is a built-in Digital Online Vault feature that allows you to pass on important passwords and files to chosen beneficiaries (such as family members and life partners) in the case of an emergency or fatality. The transfer will happen automatically and securely.

Before you can activate Data Inheritance, you need to:

• Store important documents, passwords and files in your private File Safe. 
• Specify beneficiaries who are to be given access to data if anything should happen to you. 
• Specify which data you would like to pass on to whom. 
• Allocate the responsibility to activate Data Inheritance to a trusted person close to you and provide this person with a so-called Activator code. 
• Make sure that the contact information of all your beneficiaries is updated in Digital Online Vault.

In the event of an emergency, the Data Inheritance guarantees the safe notification of your beneficiaries and the secure transfer of data according to your specific wishes.

Documents and passwords, which have not been assigned to anyone, are securely deleted during Data Inheritance.

Beneficiaries are people you choose to define as such. Normally, beneficiares will be people from within your circle of loved ones. A beneficiary can inherit any number of files and passwords from you. You alone decide which documents and passwords you would like to allocate to a given beneficiary. Data, which you do not allocate to anyone, will be securely deleted once Data Inheritance had been carried out.

You specify one or more persons to be authorized activators, such as your life partner or close friends. These Activators will then be able to activate Data Inheritance by using a so-called Activation Code, which you need to provide them with. You do not need a lawyer or other formalities for this process. Furthermore, improper activation is rendered impossible by a safeguarding delay.

Beneficiaries will either receive access codes for the files and passwords, which you have allocated to them, by means of a securely encrypted email or by registered mail sent to any destination worldwide through the Swiss postal service. When you set up Data Inheritance, you can decide how you wish your beneficiaries to be notified.

No, you do not have to inform the beneficiaries that they will be receiving data at a later date. You should, however, regularly check that you have entered the correct telephone numbers, email addresses and an updated place of residence for all your beneficiaries to ensure that they will indeed be informed of the inherited data when relevant.

Authorized Activators are people you have chosen for the task of activating Data Inheritance should something happen to you. Choose someone you trust, and make sure he, she or they are thoroughly informed about what they need to do to activate Data Inheritance. Also remember to provide them with the activation code, which they will need to activate Data Inheritance. You may designate one or more Authorized Activators. Be aware that the entry of a single Activation Code is sufficient to start Data Inheritance.

It is up to you whether you want to ask one or several people to be your Authorised Activator(s). Alternatively, you can append the activation code to your will. Be aware that the entry of a single activation code is sufficient to start Data Inheritance.

As an account owner, you chose one or more people you trust to be your Authorized Activator(s). You need to hand over instructions and an Activation code to each Activator to insure that he/she knows how to activate Data Inheritance correctly. In the event that anything happens to you, your Activator will start the Data Inheritance process. 

Digital Online Vault has set a fraud protection system in place which will warn you, that the process has been started, giving you a chance to react, should the activation be fraudulent. Only if you do not react within a specified time interval (specified by yourself) will the process be finalized and your files transferred.

The safeguarding delay is a period of time, which serves to prevent Data Inheritance from happening without your consent. As soon as one of your Authorised Activators activates Data Inheritance, the safeguarding delay period starts running (e.g. 15 days). During this safeguarding delay period, Digital Online Vault will contact you by email and SMS.

If the activation is happening against your will, you can simply log in to your Digital Online Vault account as usual and stop the Data Inheritance. If the Data iIheritance is stopped before the safeguarding period ends, the confidentiality of your files remains intact. No data or passwords will have left your File Safe and none of your beneficiaries will have been notified.

To test Data Inheritance follow these steps:

1. Log in to your Digital Online Vault via your PC/Mac. 
2. Make sure Data Inheritance is activated in your account. 
3. Go to Data Inheritance and click “Settings”. 
4. Click the “View PDF” button in the lower right hand corner of your screen to download and print out a copy of the Activator code. 
5. Now log out of your Digital Online Vault. 
6. As described on the activation code document, go to the website: http://register.digitalonlinevault.com
7. Enter the 36-figure activation code into the appropriate fields. 
8. Click “Start Data Inheritance”. 
9. As an account holder, you can now verify that you are indeed notified by email and SMS about the activation of Data Inheritance in your safe.

BE AWARE: You have now activated Data Inheritance for your Digital Online Vault and the transfer of documents will be completed if you do not log in to your safe and deactivate Data Inheritance before the Safeguarding period has run out.

If Data Inheritance is activated for your account, we will notify you by email and SMS. If the activation is faulty, simply log in to your account and deactive the process. You will see an unmistakable notice informing you that the data inheritance process is running. You can now simply stop the process.

Remember that you need to deactivate Data Inheritance before the safeguarding delay period (chosen by you) has expired. If you deactivate Data Inheritance within this time frame, confidentiality is ensured as before. No data or passwords will have left your File Safe and none of your beneficiaries will have been notified.

You can download a step by step guide on how to set up Data Inheritance here. 

You can also follow the Data Inheritance setup wizard integrated in your Digital Online Vault. To do so follow these steps:

1. Log in to your Digital Online Vault via your PC/Mac.
2. Choose your private safe. 
3. Click the “Data Inheritance” tab in the lower left hand side corner of your screen.
4. Click “Setup Wizard”.
5. Follow the instructions to complete the necessary steps for the Data Inheritance setup.

Digital Online Vault has implemented the "secure remote password protocol" (SRP) to protect your login credientials. The method was invented at Stanford University by Tom Wu (RFC 2945). Using SRP, Digital Online Vault provides maximum security against internet threats like eavesdropping and dictionary attacks while remaining easy to use. Another important aspect of SRP is that Digital Online Vault does not need to store neither your password nor any one-way function of the password anywhere. Consequently, your passwords and documents are not exposed to accidental data loss or malicious data-leakage risks.

More information on this topic under http://en.wikipedia.org/wiki/Secure_remote_password_protocol

As a part of our promise to provide maximum security for our customers, Digital Online Vault offers a strong authentication method called mTAN to all paying customers. We recommend our customers to make use of this additional strong security feature. With mTAN activated, the user will be asked to type in a one-time password, that is delivered to him/her by text-message (SMS), every time he or she log in to Digital Online Vault. This so-called mTAN is proven to be more secure than many other 2-factor authentication methods such as TAN or iTAN.

Our 2-factor authentication is included in Password SILVER and GOLD.

A username/password combination is still the most common method of authentication for users on the Internet. However, more and more online services are changing over to the so-called 2-factor authentication to ensure that critical login information cannot be detected or intercepted.

The first part of a 2-factor login is based on something the user 'knows', such as a username/ password-combination, while the second factor is based on something he or she ‘own’ like an iTAN, a scratchcard or a mobile phone to which a one time security code can be sent for each login. This ensures a maximum level of protection for your login and thus the data in your account. 

DoubleSec is a highly secure login technology for mobile devices invented by Digital Online Vault. Through DoubleSec, you can enjoy the advantages of 2-factor authentication on your mobile devices without having to enter an additional security code each time you log in. The second step of the 2-factor authentication is simply automized after an initial login.

DoubleSec is available to all paying Digital Online Vault customers. To activate it follow these simple steps:

1. Login to your account using your PC or Mac (not via your smart phone). 
2. Select the top right button “My Account" and add your mobile number under the “Contact Details” tab if it is not already there. 
3. Under the "Login & Password" tab select “Secure login with username, password and SMS (mTAN)”. 
4. Click “Save and close” to save you settings.
5. If you haven’t already done so, we highly recommend that you print your Account Recovery Code and store it in a safe place. 
6. Should you loose you phone, this will be the ONLY means with which you can regain access to your Digital Online Vault.

You’re now ready to set up 2-factor authentication on your phone. Follow these steps:

1. Start the Digital Online Vault App. 
2. After entering your username and password, you will receive a PIN code via SMS.  
3. The first time you log in with 2-factor authentication, you need to enter the code into the app manually. 
4. Afterwards the process is automated and you can log in as usual.

Your mobile device is now tied to your account with the highest level of security!

Yes. Strong encryption is a core quality and competence of the Digital Online Vault application. Therefore we also encrypt passwords in the memory of the user's computer when the Digital Online Vault password safe is in use. Only when a single password is actually viewed or used by a user, will it be decrypted and displayed temporarily.

Digital Online Vault encrypts all data stored on an iPhone, iPod or iPad using a strong AES-256 key and only decrypts passwords on demand. This ensures that even if a malicious application on a user’s device would be able to read the local Digital Online Vault database, it would not be able to access any of the passwords or data stored in it. All passwords and data stored in a Digital Online Vault are secured against iPhone/iPod/iPad-theft in this way.

Digital Online Vault uses strong security EV SSL certificates (so called Extended Validation) certificates. You can recognise the certificates in your browser's URL bar, as the company name or the whole URL field is shown with a green background (depending on the browser). All of the data that is passed to Digital Online Vault servers is encrypted with the strong SSL keys.

In addition, using a unique session key, that is established in a secure way during each login, all password safe entries, meta data and user data is double encrypted, such that even “man in the middle attackers” targeting the SSL-session cannot access that data.

This session-specific key also prevents replay-attacks because all encrypted data look different during each session. This fact theoretically allows the secure transfer of the Digital Online Vault data safe over channels without SSL protection. In practice, however, we always protect data through SSL as well.

For the Digital Online Vault-Client (used to synchronise documents between your Digital Online Vault and local device): In addition to SSL, your data is protected by a session specific key while being transferred between your Digital Online Vault and your local device.

Digital Online Vault encrypts all user data with highly secure and worldwide acknowledged encryption methods (RFC 2898). Neither hackers nor Digital Online Vault staff members can ever access user data or information that is stored with Digital Online Vault. We make use of well-established cryptographic standards such as AES-256 and RSA-2048, without compromise. Both standards provide a proven security for many years to come.

Together with its scientific partner Zurich University of Applied Sciences, Digital Online Vault has designed and developed a new way to generate easy-to-remember yet strong passwords. We also show you how secure a password really is directly in the password safe.

The Digital Online Vault application and data storage – and therefore all client data – are only hosted with highly secure data centers inside of Switzerland. These data centers further comply with the specific regulations of the Swiss Federal Banking Commission to ensure maximum physical and digital security.

Digital Online Vault subscribes to the McAfee Secure service that performs vulnerability scans and compliance checks of Digital Online Vault’s web services on a daily basis. Please note the corresponding seal shown on the bottom of this page. Clicking on the seal will reveal the latest scan reports.

You will find further information about the security measures behind Digital Online Vault under Security.

Currently this is only possible in the web application. You can access this from your Mac / PC under: login.digtialonlinevault.com

With the Digital Online Vault-iOS App, you can upload arbitrary files to your Digital Online Vault. This process works slightly different in iOS than what you may know from computers - instead of opening a document in Digital Online Vault, you need to "pass" it on to Digital Online Vault from another app. Whether that app supports this process is indicated by the presence of the following "Open In" icon:  

If you press this icon, a list with all the apps that support the appropriate document type is shown - including Digital Online Vault. 

To upload a document using the "Open In" function, follow these steps:

1. Click on the above icon in any app.
2. Select "Digital Online Vault" in the displayed list.
3. Log in to Digital Online Vault with your username and password.
4. Select the desired file name and destination folder for the document.

Simply open the Digital Online Vault app on your iPhone or iPad, go to your File Safe and choose a file. Then click the send icon in the top left corner of your screen and choose “Send securely”. You will now have the option to fill in the email address of the recipient and write a short message to him or her if you wish. Once you’re ready to send your file, hit “Send” in the top right corner of your screen.

Tip: Swipe over any file, you want to send, or hold down your finger over it for more than a second and you will automatically be presented with the “Send securely”-option.

If you have a paid account, you have the option to further protect the files you send with the iOS app. Simply swipe the “Security code required for access”-option and put in the phone number of the recipient in the appropriate field. Now, when you send your file to the recipient’s email, you will also be sending an additional security code directly to his/her phone by SMS. He/she will need this code to access and download your file.

Tip:For particularly sensitive files, you may want to limit the time period in which a file stays accessible for the recipient to download. By default, this time span is set to 1 week, but you can change this in the bottom of your screen.

Team-Spaces are the perfect solution for project teams, SMEs, consultants, administrators and lawyers. They make it easy to collaborate, share and sync files within teams, companies and organisations externally and internally.

Furthermore, Team-Spaces are ideal for sharing of confidential and business sensitive information as they are protected by the same sophisticated encryption as every Digital Online Vault product. It is easy to create a Team-Space.

Create your teamspace using your voucher today or add a teamspace to your existing account.

Please contact our sales team here to discuss your requirements and we will be happy to make you an offer.

Yes. If you have an existing Digital Online Vault account you can create a Team-Space from within your account – this way you only need to remember one login and password. Simply follow these steps:

1. Log in to your Digital Online Vault from any PC/Mac. 
2. Click the plus sign in the top menu bar ( ). 
3. Your Team-Space will appear as a separate tab within your private Digital Online Vault account. 
4. You can now start inviting members to and sharing files in the Team-Space.

There will be a clear separation between your shared and personal documents and no member of your Team-Space will ever be able to see or access the files in your personal safe in any way.

Yes. Team-Spaces always come with a private safe where you can store personal files. Your private safe is only visible to you and will be visibly separated from the Team-Space(s). Once logged in to Digital Online Vault, you can access both your personal safe as well as any Team-Space you are a member of.

A private Digital Online Vault account does not have team functionality. With the addition of a Team-Space, you can securely store, share and exchange documents with colleagues and/or customers from a common platform. When you are logged in to your Digital Online Vault, any Team-Space that you are a member of will appear as a separate tab directly above the top menu bar. 

Only members of a Team-Space have access to the files in this specific safe. You always remain the only person who can see the documents and passwords stored in your private safe.

Try Team-Spaces absolutely free for 30 days. A free trial version can be created for 2 users with a storage capacity of 100 MB. If you decide to continue using Team-Spaces after trying it out, simply upgrade to a paid Team-Space. The data you stored during the trial period will remain in your Team-Space.

Start your 30 day FREE trial today from within your existing vault!

A paid Team-Space includes a 10 GB data storage capacity so that you will have enough space for all your files without having to worry about storage space ever again.

Data stored in a Team-Space cannot be inherited. Data Inheritance is available exclusively for data stored in the private File Safe of a Digital Online Vault account. If a member leaves your team, you can simply remove them from the Team-Space using the administrator rights. You can then add a new member, who will automatically have full access to all the documents stored in the Team-Space.

Yes, you can access the stored data in your Team-Space at any time and from anywhere using an iPhone, iPad or Android phone.

When you create a Team-Space, you automatically receive a private File Safe to store your personal files and passwords. If you already have a Digital Online Vault account with a private safe, you can create separate Team-Spaces directly from within this account. This way you only need one login to access your personal and team data. You private safe and Team-Spaces always stay strictly separated and no member of your Team-Spaces can ever access your personal files.

You can remove a member from a Team-Space at any time if you are administrator of it. Simply follow these steps:

1. Log in to your Digital Online Vault from your PC/Mac. 
2. Click the Team-Space from which you want to remove a member. 
3. Click the “Members” tab. 
4. Click on the name of the member you want to remove. 
5. Use the "Delete Member" button to complete the removal.

No. Once a member has been deleted from a Team-Space, they loose all permissions and access to the data within it. They can, however, continue to use their private Digital Online Vault.

Yes, an Activity Viewer is always included in a Team-Space. With it you can see which team member last edited or uploaded a document.

Tabs are Team-Spaces or special inboxes which allow you to share data or receive data. Tabs are located to the right of your Private-Safe in the main menu as shown below.

To delete a Team-Space, follow these steps:

1. Log in to your Digital Online Vault from your Mac/PC.
2. Click the Team-Space you want to delete.
3. Choose the tab “Settings”.
4. Choose “Delete Team-Space”.

To upgrade your Team-Space and add more members to it, simply follow these steps:

1. Log in to your Digital Online Vault from your Mac/PC.
2. Go to the Team-Space you would like to upgrade.
3. Click the “Settings” tab in the lower left hand corner.
4. Choose “Profile & Subscription” in the options menu appearing directly under the “Settings” tab.
5. Now click the “Add members” button in the center of your screen.
6. A new window will appear. Here, you can add members to your Team-Space.
7. Choose your preferred currency in the drop down menu “Total price”.
8. Click “Go to Payment“.
9. You will be redirected to our payment system and can complete the purchase.

If you would like to upgrade your shared storage quota, please contact us and we’ll be happy to help you.

To renew/prolong one of your existing Team-Spaces, simply follow these steps:

1. Log in to your Digital Online Vault from your Mac/PC.
2. Go to the Team-Space you would like to prolong / renew.
3. Click the “Settings” tab in the lower left hand corner.
4. Choose “Profile & Subscription” in the options menu appearing directly under the “Settings” tab.
5. Now click the “Prolong subscription” button in the center of your screen.
6. A new window will appear. From here you can choose the number of months you would like to prolong your subscription.
7. Enter your voucher that you purchased from our online store.
8. Click the orange button at the bottom, and your Teamspace has now been prolonged/renewed.

If you would like to upgrade your shared storage quota, please contact us and we’ll be happy to help you.

You will find a step by step guide on how to accept a Team Space invitation here. 

With Team Space roles, you can assign individual rights to members in a Team Space. For example, this enables you to make sure that some members can only read the documents and files in a Team Space but not change them.

You can assign the following roles to a Team Space member:

• Administrator: An administrator has full rights to all files and documents in a Team Space meaning he/she can view, download, edit, remove and add files. Furthermore, the administrator can add and remove members, as well as change the role of each member.
• Editor: An editor has full rights to all data in a Team Space meaning he/she can view, download, edit, remove and add files. However, the editor cannot invite new members nor change the role and rights of existing members.
• Viewer: A viewer can only read and download files and documents in a Team Space (using SecureViewer or mobile app access). He or she cannot edit existing nor upload new files to the safe. Moreover a viewer cannot edit, add or remove Team Space members.
• Restricted Viewer: A restricted viewer can only read documents (using SecureViewer or mobile app access), but not download these. This role can be assigned to protect sensitive content from a Team Space from extraction.Moreover a restricted viewer cannot edit, add or remove Team Space members. 
• Archiver: An archiver can view, download and upload files, but not edit or delete them. With these permissions, this member will automatically treat a Team Space as a so-called digital archive. However, strictly speaking, it is not a digital archive unless all members of the Team Space are assigned the archiver role and you have requested Digital Online Vault to formally change the Team Space into a digital archive. 

You will be able choose a role for a Team-Space member when you invite him or her to the Team-Space.

An administrator of a Team-Space can always change the role and rights of another member. To do so follow these steps:

1. Log in to your Digital Online Vault via any web browser.
2. Choose the Team-Space in which you would like to edit the role of a member.
3. Click the member tab in the left hand side of your screen.
4. Choose the member you would like to assign a new role.
5. Click the "Edit member" button in the top menu bar.
6. A new window will appear with a drop down menu allowing you to choose the role you want to assign the chosen member. Choose it and click "Save".
7. The new rights will apply instantly.

All roles, which have the right to download documents from a Team Space, can use the SecureSafe Client to sync that Team Space with their PC/Mac. Only Restricted Viewers cannot use the SecureSafe Client for the particular Team Space(s) where this role has been assigned to them. We also do NOT recommend using the SecureSafe Client for Team-Spaces, in which you are configured to be an Archiver.

Note that the SecureSafe Client will report an error and mark the configuration as invalid if a Restricted Viewer tries to add a Team-Space to the list of items he or she syncs to a local device. 

At the moment, you can get an overview of the rights of different members in the Enterprise Portal. We are planning to add the options to administer rights directly from the portal in the future.

In a digital archive, data cannot be edited once uploaded. This ensures that all files uploaded to the archive will be retrievable in their original state at any point in time.

With the help of the Digital Online Vault team, you can turn any of your Team Spaces into a digital archive if you wish. Be aware that all members of such a Team Space need to be assigned the archiver role.

Please contact us if you would like to use a Team Space as a digital archive.

No, due to restrictions in the software, only Digital Online Vault personnel can make the adjustments needed for you to use your Team Space as a digital archive. Please contact us if you would like to turn one or more of your Team Spaces into a digital archive. 

Due to restrictions in the operating systems of Windows and OSX, the SecureSafe Client does not fully support the archiver role. Specifically, it does not prevent a member with the archiver role from editing and/or deleting files on his/her local computer, which are being synchronised to the Team Space, in which he/she is archiver. 

If an archiver edits shared files, the SecureSafe Client will show an error message to warn the administrator, however it cannot automatically recover the original version of the edited files. We therefore recommend NOT using the SecureSafe Client for Team-Spaces, in which you are configured to be an archiver. 

An archiver is a Team Space role. Members with this role can upload and view files, but not edit or delete them.

A “digital archive” is a Team Space, in which all members are assigned the archiver role. If you want to use a Team Space as a digital archive, please contact us as we need to set your archive up for you. Once you have turned a Team Space into an digital archive, all content uploaded to it can no longer be altered and/or deleted ensuring the integrity of the files you store here for the long-term. 

The SecureSafe Client will allow you to sync all of your Digital Online Vault files to your local Mac or PC. This makes it even easier for you to work with and share files that are stored in your Digital Online Vault – and to keep them in sync at all times.  

You can download the SecureSafe Client from this page. 

To update your SecureSafe Client, follow these steps:

For PC: Start by logging out of the SecureSafe Client. Go to the control panel of your computer and choose "Programs and Features". Search for the Digital Online Vault icon, click it and choose "Deinstall". Accept to complete the deinstallation of the SecureSafe Client. Now, simply follow the above step-by-step tutorial to install the newest version of the SecureSafe Client on your PC.

For Mac: Start by logging out of the SecureSafe Client. Go to your applications folder, search for the Digital Online Vault icon and drag and drop it into your trash. To completely delete the old version, empty trash. Now, you can simply follow the above step-by-step tutorial to install the newest version of the SecureSafe Client on your Mac.  

• The SecureSafe Client may have quit unexpectedly without notifying you as a user. If this seems to have happened, try to reopen it by double clicking the Digital Online Vault icon in your Programs overview (PC) or applications folder (Mac), then reactivate the client by clicking the yellow "Sync All" button.
• If you are experiencing any other issues, please contact us at support@securesafe.com. Please include the following information in your email:
  • what operating system are you using (OS, Windows or Linux - including which version)?
  • describe the problem and what steps you went through before it occurred 
  • we are grateful for any screenshots of error messages or what you see on your screen when the problem occurs

The SecureSafe Client will automatically sync your files every 5 minutes. If wanted, you can also manually set how often you would like the SecureSafe Client to synchronise your files. 

To do so follow these steps:

• Log in to the SecureSafe Client.
• Choose the “Settings” tab.
• Manually adjust the “Sync Frequency” bar to suit your wishes.

Your local Digital Online Vault folders will be easy to identify from other folders on your computer thanks to a Digital Online Vault icon that will show on any top level folder synced from your safe. 

Follow these steps to find any of your local Digital Online Vault folders: 

• Open the SecureSafe Client (version 2.2.1 or later) 
• Chose the File Safe tab, then click "Synchronized Folders"  
• You will see a list of all the items, which you are synchronising between your online Digital Online Vault account and your Mac/PC
• Double click on any element in this list and you will be directed to the local folder immediately 

You can manually set how often you would like the SecureSafe Client to synchronise your files. To do so follow these steps:

• Log in to the SecureSafe Client.
• Choose the “Settings” tab.
• Manually adjust the “Sync Frequency” bar to suit your wishes.

If you experience that certain files or folders in your local folder aren't being synced to your Digital Online Vault, it may be because of one of the following issues:

You may have used an incompatible character in the files or folder name(s). Check to see if any of the following characters are used in a file or folder name and rename them if so: 

•  / (forward slash)
•  \ (backslash)
•  < (less than)
•  > (greater than)
•  : (colon)
•  " (double quote)
•  | (vertical bar or pipe)
•  ? (question mark)
•  * (asterisk)

Also note, that the following file types are ignored by the SecureSafe Client meaning they will not be synced to your Digital Online Vault:

• name begins with or ends with an empty space or tab
• empty files (size 0 bytes)
• folders and files with names that contain more than 128 characters 
• desktop.ini
• thumbs.db
• Thumbs.db
• .ds_store
• .thumbnails
• .Temporary Items
• .Trashes
• .DS_Store
• .Document Revisions-V100
• .fseventd
• .apdisk
• .svn
• .htaccess
• .securesafe.*
• .*conflicted copy.*

Furthermore, if you exceed the storage limit for your Digital Online Vault, all files you add to your local Digital Online Vault folder after this point will not be uploaded to your safe. You can read more about the storage quota for each account type here.

All changes that you make to your local Digital Online Vault folder on your PC/Mac will be synchronised with your Digital Online Vault online. However, if you happen to delete a file by mistake, you can always retrieve it from the trash folder in your online Digital Online Vault account, which will keep a copy of all deleted files so long as you don't choose the option "Empty trash".

If a new Team Space is added to your Digital Online Vault via the web application, you will automatically be asked if and where you would like to synchronise it to your local device (PC or Mac).

If you neglect this or if you wish to add the Team Space to your local device at a later point in time, follow these steps: 

• From your PC or Mac, open the SecureSafe Client. 
• Choose the "File Safe" tab, then click the "Syncronized Folders" section. 
• Proceed to click on the „+“-sign at the bottom of the sync folders list. 
• You can now add any Team Space you wish to your list.  

As for our mobile apps, the SecureSafe Client uses DoubleSec for 2-Factor Authentication. When prompted for your login information the first time you open the SecureSafe Client, you will need to enter an additional security code. However, after your first login DoubleSec automises this process for you, so you only need to enter your username and password to access the client even though you have activated 2-factor authentication.

At the moment we're fully focused on improving the Mac/PC Client and for this reason we're not planning to release a Linux Client any time soon. 

In addition to SSL, your data is protected by a session specific key while being transferred between your online Digital Online Vault account and your local PC/Mac. This ensures that your data cannot be accessed by anyone but you. 

Yes, the SecureSafe Client behaves transparently behind a proxy server i. e. it uses the settings that are configured in the operating system. We have successfully tested a range of HTTP proxies. Should you encounter issues with a distinct product, please make sure that the Digital Online Vault URLs are not blocked.

You decide, which folders and sub folders you want to synchronise between your online Digital Online Vault account and your PC/Mac and which ones should only be stored in your online Digital Online Vault. To stop synchronising chosen sub folders, you need to reorganise your Digital Online Vault. The easiest way to to this is by following these steps:

• Before you do anything else, we recommend that you create a backup of the current folder structure, which you would like to make changes to. This is simply an additional safety measure. You can delete the backup completely once you have successfully adapted your sync folder list and all changes appear correctly in your web account, in the SecureSafe Client and on your PC/Mac.  
  

• STEP 1: Adapt your local Digital Online Vault folder 
  • From you PC/Mac, go to the Digital Online Vault folder in which you would like to make changes. Be aware that this must be a folder equivalent to a tab in your online Digital Online Vault account - for example the folder representing your "Private Safe" or one of your Team Spaces. In the image below the local folder for "Private Digital Online Vault" has been chosen. 

  
    

  • Create two new sub folders in this folder. We suggest you name one "Folders_Synced" and the other "Folders_Not_Synced". 

  
    

  • Move all the sub folders you want to synchronise into the first folder (in the example the folder called "Folders_Synced").  
  • Move all the sub folders you do not want to synchronise into the second folder (in the example the folder called "Folders_Not_Synced").

  
    

  • Double check that you have organised the folders according to your wishes. 

               

• STEP 2: Make changes in your SecureSafe Client 
  • Log in to the SecureSafe Client, choose the tab "File Safe", go to the section "Synced Folders" and choose the folder you have just made changes to. Click the grey "Sync"-button to synchronise these changes with your online account.

      

  • Once the synchronisation is complete, click the minus sign at the bottom of the sync folder list to remove the item from your sync folder list. 
  • A dialog box appears asking if you want to remove the item from the sync folder list. Choose "Yes".

    

  • Now click the plus sign at the bottom of the sync folder list. 
  • In the dialog box that appears, choose the folder, which you have just edited (in the example the "Private Digital Online Vault"). Then click "Next".
  • Another dialog box appears. Here, click the dropdown menu "Folder in Safe" and choose "Select Specific Folder".   

    

  • Wait a minute for a new dialog box to appear, then choose the sub folder you have created for folders you want to synchronise (in the example the folder called "Folders_Synced"). 

    

  • Go on to click "Select". Be aware that the SecureSafe Client perceives this as a completely new folder to be synchronised. Hence it will create a new local folder and a unique name for it. See example below where the folder name has automatically been changed from "Private Digital Online Vault" to "Private Digital Online Vault 2". Please, do not try to change this back to the original name.

    

  • Finish by choosing "Save".
  • A dialog box appears informing you that the local folder "Folders_Synced" does not exist. It asks if you would like to create it. Choose "yes". 
  • You will now see the new item in your sync folder list (in the image it is called "Private Digital Online Vault/Folders-Synced). Click "Sync" to synchronise its content to your new local folder and your online account. Wait until the synchronisation has finished completely. 

    

  • This new folder and all of it's sub folders will be synchronised between your computer and your Digital Online Vault account online in the future. 
  • The other folder (named "Folders_Not_Synced" in the example) will only be kept in your online Digital Online Vault account. Nb: If you want to add files to it in the future, you will have to log in to your Digital Online Vault to manually upload these. 
  • To avoid confusion we strongly recommend that you now delete the old folder (in the example the folder "Private Digital Online Vault") from your PC or Mac completely i .e by move it to trash and choose "Empty trash".

• Log in to the SecureSafe Client from your PC or Mac.
• Choose the tab "File Safe". Here you will see a list of all the parts of your Digital Online Vault that you are currently synchronising between your PC/Mac and the Digital Online Vault web application. For example, the image below shows that the top level folders “Client Miller”, “Internal Collaboration”, “Mail In” and “Private Digital Online Vault” are being synchronised.

• Following the example above, if you wanted to move the folder "Client Miller" to a new location on your PC/Mac, you would go to its current location on your Mac/PC by double clicking the item „Client Miller “ (marked with dark grey in the image above).
• Now you can move the folder to anywhere you would like on your computer.
• After moving the folder, it is very important to manually instruct the SecureSafe Client where to find it for future synchronisation. To do so, go back to the SecureSafe Client and make sure you have still chosen the tab "File Safe". 
• Go to the "Synchronised Folders" section of the file safe. 
• Choose the folder that you have just moved to a new location. 
• Click on the minus sign (bottom of the sync folder list) to remove it from the list. 
• In the dialog box that appears, choose “yes” to confirm the action.
• Now click the plus sign (bottom of the sync folder list) and add the very same folder to the sync list again. 
• In the dialog box that appears, choose the folder and click “Next”.
• You can now adjust the local path for the folder so the SecureSafe Client knows its new location. (The image below shows where to click to adjust the path).

• Once you have adjusted the local path to match the new location, choose “Save”. 
• A dialog box opens asking you to create the folder locally. Choose “yes” to complete the action.
• Done! The SecureSafe Client will synchronise your folder from its new location in the future.

If you would like to move more than one folder to a new location, you can do so at the same time. Simply remember to always log in to the SecureSafe Client, remove the folder your have adjusted from the sync folder list and ad it again with its new local path to ensure that the client will keep synchronising it.

Do you have a folder on your PC or Mac with a Digital Online Vault icon that does not appear in the sync folder list of your Digital Online Vault? If you try to add such a folder to your sync folder list, the SecureSafe Client will show the error message „This folder is already being synchronised“. here's what to do:
  

If you want to add a top level folder (equivalent to your Private Safe, Mail-In or a Team-Space in your online Digital Online Vault account):

• On your PC/Mac, rename the top level folder that you cannot add to your sync folder list (for example call it "ExistingName_1").
• Log in to the SecureSafe Client and click on the tab "File Safe" tab, then click "Synchronized Folders".
• Click the plus sign at the bottom of the sync folder list.
• In the dialog box that appears, choose the top level folder that you have just renamed to the list and add it to your sync folder list.
• Make sure to define the correct path for the folder under "Local Folder". This ensures that the SecureSafe Clients know where to find the folder locally.  
• Click "Save" to save all changes made. 
   

If you want to add a sub folder: 

• On your PC/Mac, go to the local Digital Online Vault folder, which you cannot add to the sync folder list because the SecureSafe Client has registered it as "already synced". 
• Rename the folder (for example: ExistingName_1).
• In the SecureSafe Client, go to the tab „File Safe“ and choose the section "Synchronized Folders".
• Click the plus sign at the bottom of the sync folder list.
• In the dialog box that appears, choose the top level folder which includes the sub folder you have just renamed. 
• Now click "Next".
• Another dialog box appears. Here, click the dropdown menu "Folder in Safe" and choose "Select Specific Folder".
• Wait a minute for a new dialog box to appear, then choose the sub folder you have renamed (be aware that it will appear here with its original name).
• Finish by defining the new path for the local folder under "Local Folder". This ensures that the SecureSafe Clients know where to find the folder locally.
• Click "Save" to save all changes made.

• Log in to the SecureSafe Client from your Mac
• Start by choosing „Sync all“ to make sure that all recent changes you have made to files have been synchronised to the Digital Online Vault web application (your online account)
• Once the synchronisation is complete, choose the „File Sync Settings“ tab 
• Click each item on the list, then click the minus button at the end of the list to remove the item (items must be removed one by one) 
• Once the item list is empty, log out of the SecureSafe Client 
• Proceed by deleting all the folders that have been created by the SecureSafe Client on your Mac
• You are now ready to uninstall the SecureSafe Client 
• To make sure that all settings from the SecureSafe Client are completely deleted, download and install the tool AppZapper for free here: http://www.appzapper.com/ (you may also use other uninstall tools if preferred) 
• Once you have installed AppZapper, open it. From your applications folder, drag and drop you Digital Online Vault application to the AppZapper. 
• This will allow you to completely uninstall the SecureSafe Client including all hidden settings made by it
• If you would like to reinstall the SecureSafe Client, please follow these instructions

• Log in to the SecureSafe Client from your PC
• Start by choosing „Sync all“ to make sure that all recent changes you have made to files have been synchronised to the Digital Online Vault web application (your online account)
• Once the synchronisation is complete, choose the „File Sync Settings“ tab
• Click each item in the sync folder list, then click the minus button at the end of the list to remove the item (items must be removed one by one)
• Once the sync folder list is empty, you no longer synchronise any changes you make to local folders with the web application
• Quit the SecureSafe Client (do not just log out, but right click the Digital Online Vault icon and choose “Quit”)
• Proceed by deleting all the folders that have been created by the SecureSafe Client on your PC
• You are now ready to uninstall the SecureSafe Client. To do so, go to the “Control Panel” of your PC
• From here choose “Programs and features” and search for “Digital Online Vault” in the list
• Once you have found the SecureSafe Client, right click it and choose “Uninstall”
• Accept to uninstall the software and wait until the process is complete
• To make sure that all settings from the SecureSafe Client are completely deleted from your computer, go to “This PC” and select your Local Disk (C:). 
• From here, search for the file "com.dswiss.securesafe.db3” and delete it (see image below) 

• If you used the option “Login automatically when Digital Online Vault starts” for the SecureSafe Client, then your credentials are stored in the registry. You can remove them by copy pasting the following text into Command Prompt and hitting enter: "reg DELETE HKCU\Software\DSwiss\securesafe"
  
  • Not sure how to open Command Prompt? It only takes a few seconds. Find instructions here.

If you want to rename any of your synced sub folders (folders with no Digital Online Vault icon on them) follow these steps:

• On your PC/Mac, start by logging out of the SecureSafe Client (if you are logged in).
• Then log in to your online Digital Online Vault account via any browser.
• Identify the folder you would like to rename.
• Rename the folder directly in your online account.
• Now identify the same folder on your PC/Mac and rename it.
• Check that both folders have been renamed with the exact same name.
• Finish by logging in to the SecureSafe Client and it will synchronise the changes you have made instantaneously.  

It is possible to rename synced folders directly from your PC/Mac. However we do not recommend renaming folders from your PC/Mac if:

• a folders contains a large amount of data
• a folder contains a complicated folder structure

If you would like to rename a sub folder (not characterised by a Digital Online Vault icon), wich contains a large amount of data or a complicated folder structure, please follow the rename a subfolder instructions.

NB: If a folder has a Digital Online Vault icon on it, never rename it directly from your PC/Mac. This is a system critical folder and the SecureSafe Client will no longer be able to find it if you do. 

To exemplify, imagine that you rename the folder “Sales_A” to “Sales_B” directly on your PC/Mac. The SecureSafe Client will proceed as follow:

• Create a completely new, empty folder called “Sales_B”.
• Delete all contents in the folder called “Sales_A” including subfolders and files from your web account (they will still be kept on your PC/Mac).
• Upload all sub folders with their content in the new folder “Sales_B”.

If you renamed a top level folder with many sub folders and files in its folder structure, the complete synchronisation process is likely to be quite lengthy. Furthermore, if you are sharing your files in a Team Space, the process will be run on all team members computers.

We are working on providing you with an improved version of the SecureSafe Client addressing this issue. Currently the best way to proceed when renaming folders is to follow the rename a subfolder instructions above.

Your passwords are never stored on your local computer. When you access a password, the SecureSafe Client will securely retrieve it from the server and put it on the clipboard of you computer for a short period of time. After the clipboard is cleared, the client also removes any traces of the plain-text password from memory. For this reason you only have access to your passwords from the SecureSafe Client when your PC/Mac is online.

To ensure you full control, you can manually adjust how fast the the clipboard shall auto erase a password after you have copied it from the SecureSafe Client. When you are not using the password safe it will automatically lock to prevent any abuse. You can determine how fast the auto lock function of the password safe should kick in under the “Settings” tab in the SecureSafe Client. You can also manually lock the password safe at any point in time by clicking the “lock” button in the upper left corner of the “Password Safe" tab.

Should you not want the password module in your SecureSafe Client, you also have the option of completely switching it off. Finally, all data is transported double encrypted over the internet (SSL plus additional AES-256 encryption of SecureSafe Client used).

• Log yourself into the SecureSafe Client. 
• Click the “Settings” tab. 
• Here you will be able to adjust the bar “Time-out until password safe locks” to suit your needs.

• Log yourself into the SecureSafe Client. 
• Click the “Password Safe” tab. 
• Click the button “Lock” in the upper left corner of the password safe view in order to manually lock your password safe. 
• To access it again, you will need to enter your Digital Online Vault password.  

• Log yourself into the SecureSafe Client. 
• Click the “Settings” tab. 
• Here you will be able to adjust the bar “Time-out until clipboard auto erases” to suit your needs. 

•  Log yourself into the SecureSafe Client. 
• Click the “Password Safe” tab. 
• Now click the plus sign at the bottom of your password list. 
• A new window will open. Enter all the relevant details for your new password (account name, username etc). 
• Finish by hitting “save”. 
• We recommend that you do a search for your new password in the search bar to ensure that it was properly saved.  

• Log yourself into the SecureSafe Client. 
• Click the “Password Safe” tab. 
• Choose the password you would like to delete from your password list so it is marked with a dark grey. 
• Now click the minus sign at the bottom of your password list. 
• Finish by confirming that you would like to delete this password.  

• Log yourself in to the SecureSafe Client. 
• Click the “Settings” tab. 
• To deactivate the password safe, untick the box "Activated" (see image below)
• You will be asked to log out of the SecureSafe Client to complete the deactivation of the password safe 
• Once you log in to the client again, the password safe will no longer be displayed 

• To reactivate the password safe, simply to the the "Settings" tab and tick the box "Disabled" in the password safe section. A logout will be necessary to complete the reactivation of the password safe in the SecureSafe Client.   

Touch ID is Apple’s new fingerprint authentication method that uses the identity sensor integrated into the Home button of all iPhone 5S, 6 and 6 Plus models.

The same fingerprints that are stored in iOS and are used to unlock your iPhone can now be used to authenticate your Digital Online Vault login, as Apple has enabled third-party apps to use this fingerprint scanner starting in iOS 8.

In order for Touch ID to work, you have to activate the Touch ID function in iOS first (read more here) and then switch on the function in the Digital Online Vault app from the Settings tab. Please note that for this function to work you must have a device that possesses the Touch ID sensor. 

Our security team has evaluated the Touch ID feature and found it to be at least as safe as your normal login. While Apple is continuously striving to make this authentication method more and more secure, and to authorize payments using the same interface, we still recommend you activate the 2-factor authentication DoubleSec in your Digital Online Vault in order to ensure the highest login protection. 

These settings for Touch ID are only visible when your device has a Touch ID sensor. If the setting is still not visible, it might be because the Touch ID function is deactivated in iOS. Learn how to activate Touch ID in iOS here.

This is unfortunately not possible due to restrictions set by Apple. If you want to activate the fingerprint login for another account, you have to deactivate it on the first account. 

To be able to use Touch ID with Digital Online Vault the following criteria must be fulfilled:

• Your device must have the Touch ID sensor (currently available on iPhone 5S, 6, and 6 Plus)
• Your device must have iOS 8 installed
• Touch ID must be enabled and set up in the iOS settings, please find more information about this on the following Apple support page
• Touch ID must be enabled in the Settings tab of the Digital Online Vault App

Touch ID is disabled by default and needs to be enabled by users before use. It can later be disabled in the Settings tab in the Digital Online Vault App on your iPhone.

We highly recommend you make use of Apple’s Remote-Wipe/Remote-Lock features should your iPhone be stolen. You can find more information here.

Let’s say your phone is broken and you have lost your login credentials. We have introduced the so-called Recovery Code, enabling you to recover your account yourself.

You need to have iOS8 or higher installed on a device that supports Touch ID (iPhone 5S, iPhone 6, iPhone 6Plus) to be able to use Touch ID for your Digital Online Vault login.